Policy & Education

Everything you need to know — our policies and hair care guides for your child

Shipping Policy

We deliver across Kenya with care and reliability. All orders are processed within 1–2 business days. Delivery within Nairobi takes 1–2 business days; upcountry deliveries take 2–4 business days.

  • Place order with us
  • Standard shipping: KES 200 within Nairobi
  • Upcountry shipping: from KES 350
  • We partner with trusted courier services across Kenya

Return & Exchange Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer hassle-free returns within 7 days of delivery, provided the product is unused and in its original packaging.

  • Contact us within 7 days of receiving your order
  • Products must be unused and sealed
  • Refunds processed within 5–7 business days
  • Exchanges available for same or higher value products

Privacy Policy

We respect your privacy and are committed to protecting your personal information. We collect only what is necessary to process your orders and improve your shopping experience.

  • We never sell your personal data to third parties
  • Your payment information is encrypted and secure
  • You may request deletion of your data at any time
  • We use cookies to improve site functionality
Hair Care Basics
How to Wash Your Child's Hair the Right Way
Learn the gentle techniques that protect your child's scalp while keeping their hair clean, moisturised and tangle-free.
Growth Tips
Promoting Healthy Hair Growth in Children
Discover the best practices for encouraging strong, healthy hair growth in children of all hair types.
Scalp Health
Understanding Your Child's Scalp Health
A healthy scalp is the foundation for beautiful hair. Learn how to identify and address common scalp issues in children.
Are your products safe for newborns?

Our products are formulated for children aged 2 and above. For newborns and infants under 2 years, we recommend consulting your paediatrician before use. Our gentle formulas are free from harsh chemicals, but every baby's skin is unique.

How often should I use your hair growth products?

For best results, we recommend using our hair growth system 2–3 times per week. Consistency is key — you should begin seeing noticeable improvements within 4–6 weeks of regular use.

Do you ship outside Nairobi?

Yes! We deliver across Kenya, including Mombasa, Kisumu, Nakuru, Eldoret, and all upcountry destinations. Delivery times vary by location, typically 2–4 business days outside Nairobi.

Can I pay on delivery?

Yes, we offer pay-on-delivery for orders within Nairobi. For upcountry orders, we require M-PESA payment in advance. We accept M-PESA, Visa, and Mastercard.

Are your products cruelty-free?

Absolutely. Glow & Flowless products are never tested on animals. We are proud to be a cruelty-free brand committed to ethical, sustainable practices throughout our supply chain.

What if my child has a sensitive scalp?

All our products are formulated for sensitive scalps. We use gentle, natural ingredients and avoid sulfates, parabens, and artificial fragrances. We recommend doing a patch test before full application if your child has a history of skin sensitivities.